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Inbound calls are incoming calls which come into a call centre from customers who want to discuss their requirement with an assistant. Generally IVR calls are related to customer support or service related enquiry, but it can also be sales or marketing calls on IVR number. Inbound call centres must have a team of call centre executives or agents who will answer every incoming call and help customers with their requirements and doubts asked by the caller. The inbound calls make agents work efficient and also gives 24*7 service support.
Inbound calls can be received through network and Sipline as well. On the other side,there are some call centres whose agents will do outbound calls on databases to get connected with potential leads and convert them on deals, typically they will do outbound call when they will miss any inbound call. This is usually to be done to sell a product or service from a company and generate sales
a. SMS texting
b. Mobile app
c. Social media
d. E- mail
a. Cost reduction
b. Improvement in IVR containment
c. Saving agent time
d. Strong bonding with customer
f. Boost agent efficiency
g. Interactions that are personalised
So, an outbound IVR deals with thousands of calls to your customer database in just a few seconds. It provides valuable feedback from the customer, connects agents with the customers,gives instant notification to the agents through agent sms, modern type of marketing, and a customised voice message.In this blog we will learn more about What is Outbound IVR and how does it work?
Outbound IVR connects with customers through a digital messaging channel or a voice, then gives different options to customers to route an agent, take action, or to gain information.
So, now it's clear that What is outbound IVR and how does it work?
Outbound IVR is that type of strong tool that revolutionises business to communicate with their customers. Its ability to collect customer’s response, deliver tailored messages makes it a valuable asset in today’s world of competition in the business landscape. By understanding that What is outbound IVR and how does it work? Business can make best use of this technology to enhance service of the customer, gaining valuable insights, and improving operational efficiency. If you are looking at What is outbound IVR and how does it work? Cloudshope Technologies is the best platform , it is the only one with the best features in Outbound IVR . Cloudshope technologies pvt.ltd will give a free trial even before investing money in their services.
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